Free Delivery on orders over $120. Don’t miss discount.
Frequently Asked Questions
Quick answers to common questions
What are your shipping times?
We typically process orders within 1–2 business days. Domestic shipping takes approximately 3–5 business days, depending on your location.
What is your return policy?
As our products are personalized, we generally do not accept returns or exchanges. If there’s an issue with your order, please contact us and we’ll be happy to help.
Can I request a custom design?
Yes! If you have a specific idea or customization in mind, feel free to contact us. We’ll be happy to discuss your request.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is processed.
Do you offer local pickup?
Yes, local pickup may be available for customers in the GTA. Please contact us for more information.
Do you offer international shipping?
Currently, we only ship within Canada. We’re working toward offering international shipping in the future.
What if I entered the wrong information for my personalized order?
Please contact us as soon as possible. If your order has not yet been processed, we may be able to make the requested changes.
Privacy Policy
Data We Collect: Name, address, and payment info needed to process orders. Photos & Custom Text: Used only to make your item. Never sold or shared. Third Parties: Only shared with payment, shipping, and hosting providers. Your Rights: Email us anytime to access or delete your data.
Terms of Service
Agreement: By using eora.ca, you agree to these terms. Custom Orders: You are responsible for accurate spelling, dates, and photos. We engrave what you submit. Copyrighted or offensive content is prohibited. Returns: Custom-engraved sales are final. If an item arrives damaged or incorrect due to our error, contact us within 7 days for a replacement. Turnaround: Production takes 2–5 business days before shipping. Rights: All branding, logos, and designs on this site belong to EORA. Contact: Reach us at hello@eora.ca or via our Contact page.